Coronavirus (Covid-19) FAQs for Wildbore Vetstop
With the Coronavirus situation developing almost daily Hanna, Mike and Dave and the team want to become your reliable reference point for all matters relating to the health of your pet/s.
To help us achieve this, we’ve created this simple Frequently Asked Questions article to help you access all our latest animal welfare information. If you need to contact us, please call the surgery on 01909 472059
We are only open for emergencies and to help poorly pets.
As a rule of thumb, if it is not urgent, then we’ll do it when restrictions are lifted. If you’re unsure – call us on 01909 472059 before you travel.
If it’s an emergency – follow our normal emergency procedure http://www.thevetstop.co.uk/emergency/
If you do have to visit the practice for any reason then, to help with social distancing, we have a number of different options now available to minimise human contact whilst ensuring your pet doesn’t miss out on vital pet care:
1. We can offer telephone consultations for many health issues, follow-up checks, and routine care.
2. Call us when you arrive and wait in the car to be called in for your appointment.
3. Bring your pet to our doors and we’ll hand them back after their examination.
4. Some medications can be ordered and paid for over the phone and contact can be kept to a minimum when collecting.
5. Non-urgent procedures and treatments will be postponed for now.
6. Talk to us on 01909 472059 about what’s best for your pet at this time.
1. Emergencies such as wounds, shock, stings, snake bites, ingesting poisons, eating toxic food, seizures, bloating, trauma, etc.
2. They are undergoing treatment for a serious illness.
3. Unusual loss of appetite or a detrimental change in behaviour.
4. Their anal glands are blocked and causing discomfort – this can be painful and lead to infection
Visit the ‘Emergency Care’ pages of our website http://www.thevetstop.co.uk/emergency/ and follow the instructions.
Yes, please call us on 01909 472059, option 2 to order your medication. Please be aware that due to the current situation deliveries are not as regular as usual, so we are asking for at least 72 hours notice for repeat prescriptions. We are offering the option to either arrange collection from the practice, or post medication out using recorded delivery at a cost of £5.77. Please mention on your message whether you would prefer collection or delivery, and we will contact you to arrange this.
Flea and worming treatments are still available as above. Vaccinations are only being performed in exceptional circumstances, where there is a clear threat to life by not vaccinating. Please contact us on 01909 472059 and we’ll tell you how to access what you need.
Dogs: For three months after their booster was due, so, up to fifteen months since their last vaccine they should still be fully protected. Leptospirosis, although still a very good vaccine is the least reliable of the vaccines to give this length of protection and so we would advise keeping your dog away from still or stagnant water such as canals or flooded areas and away from stable or farmyard environments.
Cats: The rules on our vaccines have changed in recent months and we now know that our vaccines offer protection against cat flu and enteritis that lasts for three years, therefore if your cat had a vaccination last year they do not need this part of the vaccine for another three years anyway. We also vaccinate against feline leukaemia and although this does still require an annual vaccination it is the least common of the diseases we vaccinate against and your cat will be protected for three months beyond the due date of their vaccine anyway; it is worth being aware that cats need to have contact with other cats to get leukaemia and so if at all practical you could try to reduce their risk by limiting their outside time.
Rabbits: The peak time for rabbits getting myxomatosis is the summer months and usually not until August time and therefore we hope that delaying vaccination will not have a huge impact over the next few weeks at least. To protect your rabbit as much as possible from both myxomatosis and RHD if their vaccination does lapse, we recommend shielding them from biting insects as much as possible, this could involve using mosquito nets or similar and reducing your rabbits exposure to unknown rabbits, including any wild rabbits that may get into your garden. The rabbit welfare association website (rabbitwelfare.co.uk) has some really good practical advice about protecting your rabbit at this time. Also worth noting is that if your rabbit is not at high risk of contact with other rabbits such as being in boarding kennels, the VHD-2 vaccination is ok to be given yearly rather than every 6 months.
When we are able to start vaccinating again there will be no additional charge for re-starting courses should this be required.
As long as we are able to, as far as postal services continuing to run as normal are concerned, we will post your flea and worming treatment to you at no additional cost.
Ideally they wouldn’t and to try and make sure that your pet continues to get the preventative treatment they require whilst we are on reduced services we are happy to post these out to you. We do need to have your pet registered with us and there will be a £5.77 postage and packing fee unless you are on our VIP scheme.
We can assure you that at the moment we are continuing to process the claim forms that we receive as normal. We are aware that some of the insurance companies are taking longer to process claims than normal due to reduced staffing levels and home working but unfortunately this is beyond our control. Should we hear anything about your particular claim we will let you know as soon as possible.
If your dog is showing signs of irritation such as scooting their bottom or licking themselves a lot please call us on 01909 472059 to discuss the most appropriate course of action. If they are just due a routine expression, and are comfortable and showing no sign of a problem we would suggest that you monitor them very closely and at the first sign of a problem let us know.
Cats: Please keep them indoors, kittens should ideally be indoors until they are neutered anyway
Dogs: Do not allow them to mix with other dogs and as much as possible do not take them outside of your own house and garden. If you must take them out to exercise keep them away from other dogs, places where lots of other dogs are walked, stagnant or still water, stables and farmyard environments.
A re-start of their course may be necessary dependant on how far over the three months they are, if this is the case they will need a second vaccination 2-4 weeks after the first. As a practice we have taken the decision that all those that require this due to the current restrictions will be given a re start course for the same price as an annual booster.
We have put some information to help pet owners through the Coronavirus epidemic. You can access these on our website now.