Covid-19 and Veterinary Practices
With each daily update issued by our Government on the Covid-19 pandemic, we want to make sure that we are taking all the appropriate steps to protect our clients and staff, whilst ensuring that our patients continue to receive the highest standard of care.
We are doing our very best to ensure that our staff stay fit and well so they can continue to look after your pets. The only way we can do this is to minimise our contact with the public. We are putting ourselves at risk by being at work, and we will continue to do so because we are passionate about the welfare of the pets under our care, but we need you to work with us. Our main entrance is locked and only in exceptional circumstances will we be able to allow clients to enter the practice.
To facilitate this, we have put a number of measures in place which you can read about further down this page. We would like to thank all our clients and staff for your continued support and adherence to our temporary changes at this time. Any updates will be posted on this page of our website and our practice facebook page.
New temporary opening hours
As a result of our temporary lock down measures, we have made some changes to our opening hours as follows:
***CLOSED SUNDAYS- EMERGENCIES ONLY***
Please bare in mind that our doors will remain locked to prevent our clients entering the practice. During our opening hours our daytime phone number (01909 472059) will be available for you to speak to a member of our team regarding consultations for your pet, flea and worm treatment, repeat prescriptions and emergency treatments. Should you require emergency veterinary advice or treatment outside of these designated hours, please contact our team on our Out of Hours phone number 01909 471290.
Travelling to the practice
If you are feeling unwell, had contact with somebody with Coronavirus or have been to an affected place in the last 14 days, please DO NOT travel to the practice with your pet. We will be offering the option to post out medication (at cost) for those unwell clients who need it. For any unwell clients who have a pet in need of urgent attention, we will provide care, but may need to perform a telephone consultation to assess the situation beforehand. If you are self-isolating, please call us and we will discuss the situation. If you are elderly and have someone else who can attend the practice in your place, we would advise this. We are also currently asking that were possible, only one person attends the practice with their pet.
Following government guidelines, we are continuing to minimise face to face contact between our clients and our staff. Therefore, clients are not permitted entry to the practice. For clients who are shielding, you will still be able to have a telephone consultation with one of our vets first.
On arrival at the practice, our clients should call or text to notify our team and then wait in their vehicle to avoid gatherings in our waiting rooms. Instructions on how to text us on arrival are featured around the practice. When the vet is ready for your appointment, they will call you back to verbally discuss your pets history before delivering instructions on bringing your pet inside. As mentioned above, clients are not permitted to enter the practice. Therefore when instructed to do so, clients should bring their animal to the appropriate entrance (you will be informed which door by us over the phone) where a member of our team will receive your pet from you. The vet will then carry out their clinical examination of your pet whilst you wait in your vehicle. The vet will then call you again to discuss their findings and any potential treatment plans. Payments for consultations, medications and treatments will be taken over the phone. Following government advice, the use of cash should be avoided where possible. Your pet and any medications will then be ready for collection at our night entrance door.
Operations including Neutering
We’ve now started scheduling neutering and non-routine operations. To book this service, please speak to a member of our team. You will be booked an admit appointment and told to park around the back of the practice. Reserved parking spaces are available and appropriate signposting for our admissions door. These measures are to reduce traffic at your main entrance and allow our staff in different departments to work separately.
For operation admits, you can text us on arrival (instructions around the building) The same protocol above will apply in terms of contact with our team. Your pet will be admitted through our labelled ‘admissions door’. Your pet will also be discharged to you through this door following their operation later in the day. On arrival to collect your pet, please call our daytime number.
Medications and Pet Food
Pet foods from our shop and prescription diets are still available to purchase. Repeat prescriptions for medications including preventative flea and worm treatment are also available to be processed. We still need all prescriptions to be checked by a vet before being authorised. This is a legal requirement we are bound to and is usually achieved within 24 hours. However, due to the current situation and our reduced staff teams we may find it takes longer (up to 72 hours). This is to make sure the correct medication at the correct dose is put through; therefore this is something we are not able to simply skip over.
As our main entrance is closed, we are asking clients looking to order these items to do so by calling the practice only. Any payments will be requested over the phone as mentioned above to limit risk of transmission. We can then arrange with you when to collect your pet’s food and/or medications. Collection requires clients to call the practice from your vehicle in order to let our team know of your arrival. Your items will then be passed to you via our night entrance door along with an invoice for your payment. Alternatively, medications may be posted (at cost) to clients to limit unnecessary travel.
Covid-19 Practice Risk Assessment
Our risk assessment for all of the measures mentioned above is available to view below.