With each daily update issued by our Government on the Covid-19 pandemic, we want to make sure that we are taking all the appropriate steps to protect our clients and staff, whilst ensuring that our patients continue to receive the highest standard of care. Sadly, the current lock down situation has resulted in the practice being open for urgent and emergency cases only! See the link below for more information:
Please do not turn up at the practice without contacting us first. We are doing our very best to ensure that our staff stay fit and well so they can continue to look after your pets. The only way we can do this is to minimise our contact with the public. We are putting ourselves at risk by being at work, and we will continue to do so because we are passionate about the welfare of the pets under our care, but we need you to work with us. Our main entrance is locked and only in exceptional circumstances will we be able to allow clients to enter the practice.
To facilitate this, we have put a number of measures in place which you can read about further down this page. We would like to thank all our clients and staff for your continued support and adherence to our temporary changes at this time. Any updates will be posted on this page of our website and our practice facebook page.
Travelling to the practice
If you are feeling unwell, had contact with somebody with Coronavirus or have been to an affected place in the last 14 days, please DO NOT travel to the practice with your pet. We will be offering the option to post out medication (at cost) for those unwell clients who need it. For any unwell clients who have a pet in need of urgent attention, we will provide care, but may need to perform a telephone consultation to assess the situation beforehand. If you are self-isolating, please call us and we will discuss the situation. If you are elderly and have someone else who can attend the practice in your place, we would advise this. We are also currently asking that were possible, only one person attends the practice with their pet.
Following government guidelines, we are minimising face to face contact between our clients and our staff. Consultations will not be permitted to be pre-booked. If you have any concerns about your pet, please call the practice where our team will triage each case independently and advise the appropriate route of action. In most cases, this will result in a telephone consultation with one of our vets. Where a member of our team deems a physical consultation more appropriate, a convenient appointment slot will be booked.
On arrival at the practice, our clients should call to notify our team and then wait in their vehicle to avoid gatherings in our waiting rooms. When the vet is ready for your appointment, they will call you back to verbally discuss your pets history before delivering instructions on bringing your pet inside. As mentioned above, clients are not permitted to enter the practice. Therefore when instructed to do so, clients should bring their animal to our night entrance door where a member of our team will receive your pet from you. The vet will then carry out their clinical examination of your pet whilst you wait in your vehicle. The vet will then call you again to discuss their findings and any potential treatment plans. Payments for consultations, medications and treatments will be taken over the phone. Following government advice, the use of cash should be avoided where possible. Your pet and any medications will then be ready for collection at our night entrance door.
Medications and Pet Food
Pet foods from our shop and prescription diets are still available to purchase. Repeat prescriptions for medications including preventative flea and worm treatment are also available to be processed. We still need all prescriptions to be checked by a vet before being authorised. This is a legal requirement we are bound to and is usually achieved within 24 hours. However, due to the current situation and our reduced staff teams we may find it takes longer. This is to make sure the correct medication at the correct dose is put through; therefore this is something we are not able to simply skip over.
As our main entrance is closed, we are asking clients looking to order these items to do so by calling the practice only. Any payments will be requested over the phone as mentioned above to limit risk of transmission. We can then arrange with you when to collect your pet’s food and/or medications. Collection requires clients to call the practice from your vehicle in order to let our team know of your arrival. Your items will then be passed to you via our night entrance door along with an invoice for your payment. Alternatively, medications may be posted (at cost) to clients to limit unnecessary travel.
Please be aware that due to staff shortages at our wholesaler we are only getting deliveries every other weekday for the time being. This means that when you order medication or food from us it may take 3-4 days to be ready to collect. As a result, we would please ask that you ensure you give us plenty of notice for orders.
We are aware that our phone lines are currently very busy, please keep trying, or as an alternative email us on firstname.lastname@example.org or message us on facebook. Please include your pets name and your surname in all correspondence to ease the process. Our team will aim to get in touch with you as soon as possible.
Current evidence suggests our pets are not susceptible to the Covid-19 pandemic. However, they may be able to transmit the virus via their fur. For further information on how to reduce this risk, please visit our page ‘Coronavirus: Is my pet at risk?’ in the main menu above.
Yes. Provided we have an idea of your pet’s current weight and they have received a health check from one of our vets in the last 12 months, you can phone the practice to order their prescription. Payment for these will be required over the phone and they can either be collected (see above) or posted to your address.
In order to restrict possible transmission, we are currently unable to provide home visits by any members of our team. However, we will work with you to discuss alternative options to ensure the welfare of your pet.
We are currently unable to provide this as part of our reduced services. There is a period of time where we expect vaccinated pets to still have the required level of immunity. Please bare with us on this topic as we discuss this with the vaccine manufacturers and review our services. If you are still concerned, please call the practice to speak to a member of our team.
In order to restrict possible transmission, we are currently not able to permit clients to visit their pet in hospital. We appreciate this may be difficult but where appropriate we will work with you to provide photos of your pet during their stay with us.